Legal
Consumer Rights
Last updated: 9 November 2026
This page provides general EU consumer information, not jurisdiction-specific legal advice. The rules that apply can depend on the customer, product, condition and country.
Demo-store information, not final legal terms. The legal operator, business disclosures and applicable policies must be verified before live sales.
1. Right to Information
Before a purchase, customers should receive clear information about the trader, products, price, delivery, payment and applicable cancellation rights.
2. Right to Cancel
Distance-purchase cancellation rights may apply, but exceptions can affect certain food and confectionery products depending on applicable law and product condition.
3. Returns
Return eligibility is not identical for every product. Opened packaging, broken seals, perishability or hygiene considerations may affect what can be returned.
4. Refunds
Where a refund is legally due, the applicable timing and method depend on the circumstances and payment setup. See Returns & Refunds for our process.
5. Faulty or Incorrect Products
Consumers may have remedies when products are faulty, damaged or do not match the order. Contact support with the order number and relevant evidence.
6. Digital Services
The website should provide clear information and functioning controls. Report accessibility or website issues through the Contact page.
Questions about this page? Visit our contact page.