Customer service

Complaints & Customer Support

Last updated: 9 November 2026

For complaints, email [email protected] or call +48 602 284 452. The website form does not deliver messages yet.

1. Order Problems

Describe the issue and include your order number where applicable.

Include the product name, condition on arrival and clear photographs where appropriate. Keep the packaging until the issue is reviewed.

Identify what was ordered and what arrived. Avoid opening the incorrect product before support provides guidance.

Include the delivery destination, tracking information if available and a concise description of the problem.

Provide the page address, device or browser and the steps that led to the issue. Do not include passwords or payment details.

Please contact us directly by email or phone. The website form does not submit complaints; no response timescale is promised.

Questions about this page? Visit our contact page.